Returns

Please contact us at hello@things-for-twins.co.uk with any return enquiries. We allow returns under the following conditions.

- Returns must be reported within 14 days of receiving the goods
- Items must be returned within 30 days
- Items must be in undamaged condition
- Items must be unused and in their original packaging, with tags still attached
- Shipping costs will not be reimbursed
- Please DO NOT send  items back to us without contacting us first at hello@things-for-twins.co.uk

We recommend you send all products using registered post, with your returns address on the reverse side of your parcel.  Store credit is not issued for items lost or damaged in transit.

Once your item arrives and has passed inspection we will issue you your refund.

Exchanges

You may exchange a product for a different size or colour under the following conditions.

- Exchanges must be reported within 14 days of receiving the goods
- The item you require must be in stock, in the event that it isn't you can return the items and a store voucher will be issued
- Items must be returned within 30 days
- Items must be in undamaged, unused and in their original packaging, with tags still attached
- Shipping costs will not be reimbursed and any further shipping costs must be paid for by the customer
- Please DO NOT send  items back to us without contacting us first at hello@things-for-twins.co.uk 

Damaged & Faulty Items

In the unlikely event that you receive a damaged item, please contact us immediately. We will request you email us photographs of the damaged item and if agreed upon we will arrange for a replacement to be sent.

- Damaged or faulty items must be reported within 10 days of receiving the goods.
- Please DO NOT send damaged items back to us without contacting us first at thingsfortwins@hotmail.com

Misplaced Orders
If for some reason your parcel does not arrive within a reasonable time contact us and we will do our best to assist locate the goods.